OUR GUARANTEE

IF THERE ARE ANY ISSUES WITH YOUR SERVICE, PLEASE NOTIFY US WITHIN 24 HOURS.

AS PART OF OUR SATISFACTION GUARANTEE, WE OFFER A FAIR POLICY WITH A 48-HOUR GRACE PERIOD FOR A COMPLIMENTARY FIXTURE AT NO EXTRA COST

THIS EXCLUDES PERMANENT HAIR REMOVAL TREATMENTS

CANCELLATION POLICY

AS COURTESY TO OTHER CLIENTS AND OUR TIME, WE ASK YOU TO PLEASE CALL AS SOON AS YOU KNOW YOU ARE UNABLE TO MAKE YOUR APPOINTMENT WITH A MINIMUM 12 HOURS NOTICE AND I WILL BE HAPPY TO RESCHEDULE YOU.

ANY CANCELLATIONS LESS THAN 12 HOURS NOTICE ARE SUBJECT TO A CANCELLATION FEE AMOUNTING TO THE COST OF THE SCHEDULED SERVICE

NO SHOW POLICY

IF YOU ARE RUNNING MORE THAN 15 MINUTES LATE TO YOUR APPOINTMENT WITHOUT NOTICE, THIS IS A NO-SHOW AND A NEW BOOKING AND A 50% FEE OF THE BOOKING WILL BE CHARGED. 20% OFF THE BOOKING FEE WILL BE REDEEMABLE ON YOUR NEXT APPOINTMENT WITH FULL UPFRONT PAYMENT REQUIRED. PLEASE BE MINDFUL THAT APPOINTMENTS ARE BACK TO BACK AT TIMES SO PLEASE BE COURTEOUS OF OTHER CLIENTS AND OUR TIME.

NO SHOWS WILL BE NOTED AND A DEPOSIT MAY BE REQUIRED FOR YOUR NEXT BOOKING

DEPOSITS REQUIRED AT THE TIME OF BOOKING WILL BE DEDUCTED FROM THE TOTAL PRICE ON THE DAY OF YOUR APPOINTMENT

THANK YOU FOR YOUR UNDERSTANDING

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